Terms & Conditions
Please read the following carefully. Your use of the STUDIOBYLAMP
website ("www.studiobylamp.com") and purchase of the products (or
services) ("Products") on it means that you agree to these terms and
We may revise these terms and conditions at any time by
updating this page. You should check the Website from time to time to review
the latest updated current terms and conditions, because they are binding on
you. Certain provisions of these terms and conditions may be superseded by expressly
designated legal notices or terms located on particular pages of this Website.
If you do not wish to accept any new terms and conditions after we have given
notice, you should not continue to use this Website.
Shopping with www.studiobylamp.com
We will take all reasonable care to keep the details of your
order and payment secure, but in the absence of negligence on our part we
cannot be held liable for any loss you may suffer if a third party procures
unauthorised access to any data you provide when accessing or ordering from the
You are deemed to place an order with us by ordering via our
online checkout process. As part of our checkout process you will be given the
opportunity to check your order and to correct any errors. We will send you an
order acknowledgement, detailing the products you have ordered. The fact that
you receive an automatic order acknowledgement does not necessarily mean that
we will be able to meet your order.
Our acceptance of an order takes place when we despatch the
order. We will send you a despatch confirmation by email. When we despatch the
order the purchase contract will be made even if your payment has been
processed prior to despatch, unless we have notified you that we do not accept
your order or you have cancelled your order.
Payment & Security
Orders may be processed online, using a credit or debit card
(currently VISA, MasterCard, Delta and Switch/Solo) or via PayPal.
To ensure that shopping online is secure, when paying by
credit/debit card your details will be encrypted using the 128-bit SSL
Software. We have chosen to use Paypalas our payment gateway. Paypal ensure
that all your credit card details are encrypted and sent securely between you,
your bank and STUDIOBYLAMP.
Your credit card company may also carry out additional
security checks. In the event your card is declined please contact your card
issuer to authorise the transaction.
We may feel the need to carry out additional security checks
to help protect both STUDIOBYLAMP and its customers. In these cases we may ask
for additional proof of ID such as a driving licence or utility bill. You will
be contacted either by email or by phone if this is necessary.
under the Distance Selling Regulations:
You are entitled to
cancel this contract if you so wish provided that you exercise your right and
notify us no longer than 7 working days after the day on which you receive your
If you wish to
exercise your right to cancel this contract after your order has already been
despatched, we will refund the original purchase price and delivery charge,
provided that you have notified us in writing no longer than 7 working days
after the day on which you receive the order, and that you have taken
reasonable care of the products and not used them.
note that your right to return Products does NOT apply to products which fall
into the following categories unless they are faulty or not as described:
Made to measure or
Perishable goods (such as flowers and chocolates).
Unsealed software, CDs, DVDs.
For help returning
items please contact customer services, [email protected]
Description and Availability
Prices shown on the
website are inclusive of VAT at the appropriate rate where applicable. Whilst
we try and ensure that all details, descriptions and prices which appear on
this Website are accurate, errors may occur. If we discover an error in the
price of any goods which you have ordered we will inform you of this as soon as
possible and give you the option of reconfirming your order at the correct
price or cancelling it. If we are unable to contact you we will treat the order
as cancelled. If you cancel and you have already paid for the goods, you will
receive a full refund. If you have already received the goods we ask that you
send them back to us, upon receipt we will issue a full refund and any costs
you in incur returning the item.
See Shipping and
Only one discount code
per order can be used at a time. If a discount code is not applied then it is
at our discretion if the code is applied to the order.
BY-LAMP delivers to
We use selected
couriers and have various delivery options available.
are delivered by courier. Our couriers require a signature and operate
between 9am and 5pm on weekdays, so please specify an address
where someone will be able to sign for your order between these hours,
alternatively have your order delivered to your work address. Our courier
services are fully trackable.
Please note that any
items sent by UPS usually arrive within 3-8 days, UPS stipulate that
only items still not delivered after 15 working days can be officially
classified as lost.
STUDIOBYLAMP will make every effort to deliver within the time
stated but we will not be liable for any loss caused to you by late delivery,
so please try to order with enough time to prevent disappointment particulary
in the busy Christmas season.
outside the EU may be subject to local import taxes, which are your
responsibility where they apply. If so, the shipping company should advise you
the charges due or else you should consult your local customs office.
The above does affect
your statutory rights as a consumer.
See Shipping &
Here at STUDIOBYLAMP we take the security of
our customers' details very seriously and as such have measures in place both
on our website when creating an account and when taking payment to ensure your
details are kept safe
3D Secure – this is an
extra page that you will see after you have entered your card details that is
provided by your card issuer. For some card issuers this is not compulsory but
we would recommend that you sign up for this service to provide yourself with
an extra level of security when purchasing items online
We use the highest
level of encryption on our website to ensure you stay safe online – we have
EVSSL certificates which means we have 2048 bit encryption instead of the
standard 1024 bit so you can be sure shopping with us online is safe.
and Trade Marks
STUDIOBYLAMP does not give you any right or interest in any
copyright or intellectual property rights in any Product nor the right to copy
The copyright in
"studiobylamp.com" and the content of all the software, website
and pages relating to the " studiobylamp.com " web site is
owned by, or licensed to STUDIOBYLAMP,
unless otherwise specified and may not be used, copied or altered without our
Copyright extends to
the design, look and feel of " studiobylamp.com ", all photography
and any marketing materials.
use " studiobylamp.com " only for private and personal
non-commercial use. You may not use the materials " studiobylamp.com " for
any other purpose.
STUDIOBYLAMP, " studiobylamp.com " and our
logos are trade names or trade marks of STUDIOBYLAMP
and may not be used by anyone else without our express permission.
You agree fully to
indemnify, defend and hold us, and our officers, directors, employees, agents
and suppliers, harmless immediately on demand, from and against all claims,
liability, damages, losses, costs and expenses,
legal fees, arising out of any breach of the Conditions by you or any other
liabilities arising out of your use of this Website, or the use by any other
person accessing the Website using your shopping account and/or your Personal
STUDIOBYLAMP may modify or withdraw, temporarily or permanently,
this Website (or any part thereof) with or without notice to you and you
confirm that we shall not be liable to you or any third party for any
modification to or withdrawal of the Website; and/or change the Conditions from
time to time, and your continued use of the Website (or any part thereof)
following such change shall be deemed to be your acceptance of such change. It
is your responsibility to check regularly to determine whether the Conditions
have been changed. If you do not agree to any change to the Conditions then you
must immediately stop using the Website.
1. may also terminate this Agreement
and immediately remove, cancel or suspend access to and use of " studiobylamp.com
" upon breach of any part of these Terms whatsoever.
Termination shall be
without prejudice to STUDIOBYLAMP’s other
STUDIOBYLAMP acts as principal on its own account and not as agent
for you or any other person.
If STUDIOBYLAMP does not enforce any
provision of this agreement such will not be considered a continuing waiver.
the event that any part of these Terms is held to be unenforceable, such part
will at STUDIOBYLAMP ‘s option
be construed as far as possible to reflect the parties' intentions and the
remainder of the provisions will remain in full force and effect.
Terms constitute the full agreement between you and STUDIOBYLAMP and may only be amended in writing. They apply to the
exclusion of all other terms or conditions of contract proposed
Since STUDIOBYLAMP principally deals with the
EU and NORTH AMERICA market, we cannot guarantee that it accords with
local laws of any other countries (though we will try to make sure it does).
of the nature of the Internet, STUDIOBYLAMP
provides and maintains " studiobylamp.com " on an "as
is" and "as available" basis and we make no promise that use of
" studiobylamp.com " will be uninterrupted or wholly error free.
We are not responsible if we are unable to provide our Internet services for
any reason beyond our control.
STUDIOBYLAMP does not give any guarantees,
warranties or representations in respect of any third parties services.
STUDIOBYLAMP has tried to ensure that all product
descriptions and photographs are as accurate as possible.
Our website contains
links to other websites which are not under the control of and are not
maintained by us. These links are provided for your convenience only and we are
not responsible for the content of those sites
Except as provided
above we can give no other warranties, conditions or other terms, express or
implied, statutory or otherwise and all such terms are hereby excluded to the
maximum extent permitted by law.
You will be
responsible for any breach of these terms by you and if you use " studiobylamp.com
" in breach of these terms you will be liable to and will reimburse
us for any loss or damage caused as a result.
terms above shall not limit any rights you might have as a consumer that may
not be excluded under applicable law nor shall they exclude or limit STUDIOBYLAMP ‘s liability for death or
personal injury resulting from its negligence nor any fraudulent
Please read the
instructions, manuals and other user documentation that comes with your
Products carefully. You are urged to use all products safely and in accordance
with the manufacturer's guidelines.
STUDIOBYLAMP will not be liable in any amount for
failure to perform any obligation under this agreement if such failure is
caused by the occurrence of any unforeseen event beyond its reasonable control
including without limitation Internet outages, communications outages, fire,
flood, war or act of God.
These terms do not
affect your statutory rights as a consumer which are available to you.
as aforesaid, to the maximum extent permitted by law, STUDIOBYLAMP excludes liability for any loss or damage of any kind
howsoever arising, including without limitation any direct, indirect or
consequential loss whether or not such arises out of any problem you notify
to STUDIOBYLAMP and STUDIOBYLAMP shall have no liability to
pay any money by way of compensation, including without limitation all
liability in relation to:
The infringement by
any person of any Intellectual Property Rights of any third party caused by
their use of " studiobylamp.com " or any Product purchased
through " studiobylamp.com ".
Any incorrect or
inaccurate information on " studiobylamp.com "
Any loss of profit,
wasted expenditure, corruption or destruction of data or any other loss which
does not directly result from something we have done wrong.
loss or damage resulting from your use or the inability to use the " studiobylamp.com " website or
resulting from unauthorised access to, or alteration of your transmissions or
data in circumstances which are beyond our control.
amount or kind of loss or damage due to viruses or other malicious software
that may infect a user's computer equipment, software, data or other property
caused by persons accessing, using or downloading "
studiobylamp.com ", or from transmissions via emails or attachments
received from " studiobylamp.com " or its licensees and affiliates.
availability, quality, content or nature of the other sites on the Internet
that are owned and operated by third parties to which STUDIOBYLAMP link and web sites located on or through any External
Site nor for any transactions involving External Sites (including as to
'cookies', personal data, confidential information, or purchases of domain
names or other services). You should contact the site administrator or
webmaster for those external sites if you have any concerns regarding such
links, web site or transactions.
warranties, conditions and other terms which but for this notice would have
The Conditions shall
be governed by and construed in accordance with the laws of EU and you
irrevocably submit to the exclusive jurisdiction of the courts of EU.
secure is STUDIOBYLAMP?
at STUDIOBYLAMP we take
security seriously. We use 128 bit SSL security software in the checkout.
This means that your card payment details are encrypted, you will see a small
padlock and the prefix HTTPS appear in the top left hand side of your browser.
If you have any
questions please do not hesitate to contact customer services, [email protected]